About Us › Policies

Policies & house rules.

Everything you’d rather know before you arrive.

Booking Policy

Tables held 15 minutes past booking time, then may be released to waiting guests.

Parties over 5 or special events enter card details via Stripe to confirm — nothing debited at booking.

Cancellation fee $20 per person: cancelled within 24h, no-show (after 15 min), or party smaller by 2+ guests without notice.

Please include the exact number of adults and children when booking.

Bottomless Policy

75 minutes from the time of your reservation — not your arrival time.

All guests must participate in Bottomless Dumplings & pay the same fee, regardless of participation or dietary requirements.

Minimum-wastage policy — excessive leftover food may be charged at $15 per plate at staff discretion.

$8 first box · $12 second · $15 each box after.

Kids 6–12 half price · kids 5 & under dine free.

Allergies & dietary — Our QR Code ordering platform displays common allergen information. For specific allergies or dietary requests please contact the restaurant by calling 0210 803 5486. We will endeavour to accommodate your dietary requirements, but will not be able to guarantee cross-contamination for the following ingredients: Gluten, Onion, Garlic, Soy, Sesame.
Licensed premises · 18+ — Mr Hao is a licensed premises — cocktails & alcohol are 18+. Valid NZ ID required; no ID, no alcohol for the whole party.
Surcharges— a 15% surcharge applies on public holidays. Card, Paywave & online payments incur up to a 3% transaction fee.

Questions we didn’t cover? See the FAQs or call (021) 0803-5486.

Good to go? Book a table.